Our Values

Value Statement

"Our passion for customers drives our business. Our partnership approach to the way we do business makes us a trusted brand, able to rise to the challenges our customers face. Our people are at the heart of our business and we take pride in their ability to respect and support the diverse needs of all our customers"

 

Support

Promote team working and help colleagues to overcome challenges

We support employees seeking to meet and own challenges. We foster team working and knowledge sharing, and give our employees the tools and training they need to do their job well. We actively champion individual and team development programmes

 

Challenge

Always looking for improvement and competitive advantage

We are constantly striving for continual improvement; we are never satisfied. We engage constructively with advocates and critics from within and outside the company. We do this to maintain our competitive edge and deliver consistently outstanding shareholder returns

 

Respect

Speak positively about colleagues and business partners, acting in a consistent manner

We treat all business contacts with respect at all times, and in a consistent manner, regardless of their approach. This equally applies to colleagues as it does to customers and suppliers. We speak positively and supportively about team member when apart. We support diversity.

 

(I have a) Passion for Customers

Deliver consistently outstanding service for our customers

This value is core for Fleet Hire and is key to support of our value proposition: 'Delivering on our Promises'. We have an ethos of delivering outstanding customer service. We must be able to anticipate our customers’ needs and correct any errors promptly. We must demonstrate Fleet Hire's value to our customers and deliver efficient and effective products and services.

 

Pride

Derived from the Satisfaction of our customers and the achievements of colleagues

Pride comes from the satisfaction of our customers and from delivering high quality products and services. We’re proud of our staff and their achievements, and we recognise and reward success.

 

Trust

Doing what we say we are going to do for customers and colleagues.

Trust is at the heart of our relationships with our customers and, internally, between our colleagues. It means doing what we say and acting with integrity. We demonstrate trust by empowering our employees. Building trust will help us develop strong future relationships with our stakeholders, including suppliers.