Driver Guide FAQ

  • My new vehicle - what is the order and delivery process?
  • How do I arrange servicing, repairs, tyre replacement, etc.?
  • What should I do if my vehicle breaks down?
  • What should I do if I am involved in an accident?
  • How do I arrange a temporary replacement vehicle?
  • What routine checks should I make to my vehicle?
  • Road Fund Tax - disc lost or not received
  • I wish to take my vehicle abroad, what do I need to do?
  • Fines
  • I would like to put a cherished number plate on my vehicle - how can I do this?
  • I wish to fit an aftermarket accessory to my vehicle – can I?
  • End of Contract - what is the process?


    My new vehicle - what is the order and delivery process?

    For a full run down of our pre-contract and delivery process, see the separate guide:

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    How do I arrange servicing, repairs, tyre replacement, etc.?

    Fleet Hire aim to provide you with personal attention and services to match your needs. We can offer you all the following benefits:

    • Priority bookings
    • Collection and delivery from your work or home
    • Courtesy vehicle (subject to availability)
    • Reminder of your booking by SMS text

    We will locate a dedicated and approved supplier to carry out the required work.This also includes replacement tyres, batteries, exhausts and windscreens via our driver help line 0844 85 45 123 or online services.

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    What should I do if my vehicle breaks down?

    In the event of a breakdown, please call our driver helpline 0844 85 45 123 to be put through to our recovery agent.

    It is likely that the manufacturer of your vehicle will provide cover for at least the first year of the vehicle's life, and should this be the case you will initally be redirected to the manufacturer's preferred recovery agency. Once the manufacturer's cover has expired, you will still benefit form our comprehensive breakdown cover which includes:

    • Roadside Assistance
    • Recovery
    • Home Start
    • Full European Cover (restricitions apply to LCVs)
    • Replacement Vehicle for Onward Travel (driving licence and fuel deposit required)
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    What should I do if I am involved in an accident?

    Our Accident Services Department is available 24 hours a day and ensures that one call will take care of your situation. The following services are provided for you:

    • Vehicle recovery and courtesy vehicle: If the vehicle is not driveable, it will be taken to the nearest approved repairer or a secure storage area.
    • A hire vehicle will be provided when required, which may be subject to a recharge. Alternatively the repairer may issue a courtesy vehicle while your vehicle is being repaired.
    • Incident Management: A fully trained specialist will give on the spot advice on any problems with regard to the incident. They will assist with completion of a Report Form, and liaise with your insurers throughout the repair process.
    • Quality Repairs: Our Accident Services department uses a network of repairers throughout the UK, who specialise in performing repairs quickly and to the highest UK standards.
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    How do I arrange a temporary replacement or short term hire vehicle?

    We can arrange a short term hire vehicle to cover a number of situations. In some cases a replacement vehicle for when your vehicle is off road is included as part of your contract, but even if it is't we can still arrange one for you at a competitive rate. Call our Rental Team via our driver helpline 0844 85 45 123

    Hire vehicles will ordinarily need to be covered under your company's own insurance, although we can arrange insurance for the vehicle if required (we will need a copy of your driving licence in order to arrange this insurance)

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    What routine checks should I make to my vehicle?

    You should ensure that your vehicle is cleaned regularly and make weekly checks on the following:

    • Tyres - check for damage, tread depth and pressures
    • Oil - modern cars may consume this faster than you expect
    • Coolant - check water levels and top up including the manufacturer's recommended anti-freeze
    • Locking Wheel Nuts - check these are present after each service or tyre change
    • Lights - check that all your vehicle's lights are functioning correctly
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    Road Fund Tax - disc lost or not received

    We aim to have the tax disc to you at least two weeks before the previous year's disc is due to expire. If you haven't received one by this time, please get in touch and we can arrange for a new one to be sent to you. If you happen to lose your disc, we can send a replacement, but there may be an administration fee for this. Please note that is an offence to fail to display your tax disc.

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    I wish to take my vehicle abroad, what do I need to do?

    If you wish to take your vehicle outside the UK, you must obtain permission from your company to do so and ensure you have the appropriate insurance cover. Fleet Hire will provide you with a Vehicle on Hire Certificate (VE103) and a letter or authority as required by HM Customs. Please note this will incur a charge, and that photocopied documents are not accepted. You can request a VE103 Certificate via our Overseas Travel Request Form.

    All maintenance costs incurred whilst the vehicle is out of the country are at your expense but you will be reimbursed at the scale of such repair charges in the UK. Please keep your receipts as you will be required to produce them, along with translated invoices, within 28 days of any expenditure being incurred. Do not forget when travelling overseas that you should take a touring kit of spare parts, a warning triangle and a first aid kit. In many countries these are mandatory and they must be provided at your own expense. For further details of what is required in the country or countries you are visiting please call our helpdesk on 0844 85 45 123 or see this guide.

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    Fines

    You or your company should pay any fines relating to your vehicle promptly. For any fines which Fleet Hire is required to process, an administration fee will be incurred.

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    I would like to put a cherished number plate on my vehicle - how can I do this?

    Contact us via our contact form or call us on 0844 85 45 100 to speak to a team member.

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    I wish to fit an aftermarket accessory to my vehicle – can I?

    If you wish to add accessories to your vehicle after delivery such as towbar, audio equipment, telephone kits, lamps, body kits or modification, you need to seek prior consent from your company and Fleet Hire. All expenses, including maintenance, are your responsibility. When accessories are removed, any resulting damage must be repaired and the vehicle returned to its original condition.

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    End of Contract - what is the process?

    For a full summary of our end of contract process, including fair wear and tear guide and vehicle purchase requests, please see our separate guide at End of Contract FAQ.

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